Fuelcharge is provided by Fuelcharge Pty Ltd ACN 616 990 339.
BY USING FUELCHARGE YOU AGREE THAT YOU HAVE READ, UNDERSTOOD AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.
This version of the terms and conditions is dated 1 March 2020.
For further information write to the Privacy Officer at PO Box 576 Cannon Hill QLD 4170 or email@example.com.
About this policy
This policy applies to Fuelcharge Pty Ltd ACN 616 990 339 (referred to as “we” throughout this policy). It outlines how we manage the personal information and credit-related personal information we hold about our customers, potential customers, contractors and others.
We are bound by the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) (Privacy Act) and any applicable parts of the credit reporting requirements in Part IIIA of the Privacy Act and the Credit Reporting Code of Conduct. Under the Privacy Act, and throughout this policy, “personal information” is information or an opinion about an individual, or an individual who is reasonably identifiable, whether the information is true or not and whether the information is recorded in material form or not.
In this policy, where we refer to “you” or “your”, we are referring specifically to natural persons as opposed to other entities such as partnerships, trusts and companies.
MANAGEMENT OF PERSONAL INFORMATION
How do we collect personal information?
We collect personal information that is necessary for our business activities and in order to provide and develop our services.
The main way in which we collect personal information is through hardcopy forms or through forms provided on our website or apps.
We may also collect personal information when you provide your credit card or banking details, by recording telephone calls made to us or our call centre, in face-to-face meetings and in interviews.
We may collect personal information from third parties, such as from referees in the case of prospective employees or applicants for credit, publicly available information, other credit providers, credit insurers and commercial credit reporting organisations.
What types of personal information do we collect?
The personal information we may collect about you is dependent upon your relationship with us. The following are some examples of the types of personal information that we may collect from individuals:
(a) Commercial customers
(b) Customers generally
How do we use and disclose personal information?
The personal information you provide us may be used for a number of purposes connected with our business operations, which include to:
Subject to the exceptions set out in the Australian Privacy Principles (for example, the use or disclosure of personal information when permitted by law, or with your consent), we will only use and/or disclose your personal information for:
This means that generally we will only disclose your personal information internally and/or to a third party contracted to provide services to us and only if necessary for one of the purposes referred to above.
The third parties that we may use vary depending on the particular circumstances in each case, but typically fall into the following categories:
Will we send you marketing material and what can you do to stop that?
Your personal information may be used so that we, our related bodies corporate, agents and contractors can provide you with information about our products and services, such as by way of direct mail or telemarketing, and, where you have opted in, by email, SMS and MMS, or to request your feedback for promotional purposes.
If you have received marketing material from us and you wish to stop it, you can write to the Privacy Officer at the address set out below. We will not charge you or in any way disadvantage you if you choose to opt out of receiving marketing material.
We will not disclose your personal information to a third party for that third party to send you its marketing material unless we have obtained your consent. We may occasionally provide our marketing material to third parties to distribute on our behalf to individuals who have consented to receiving that material.
When do we share information?
We generally will only disclose personal information to third parties without your consent if that disclosure is necessary for the purpose(s) for which that information was collected. Set out below are some examples of where it is necessary for us to disclose personal information to third parties:
(b) Generally, and in a commercial context:
The section ‘FUELCHARGE’ below describes how we collect, use and share your personal information when you purchase fuel through the Fuelcharge app.
Unless you consent, we otherwise will not disclose your personal information to third parties.
Do we send your personal information overseas?
Some of the information systems we use store personal information are outside Australia. In the course of our ordinary business operations, your personal information may be stored in the United States of America and countries in the European Union.
Passive information collection technologies
Our website uses Google Analytics and other technologies, which passively collect information (which means it is collected without you actively providing it). The technologies we use collect information such as your IP address, your device’s unique identifier number, date, time and duration of your visit and the web address of the website that you visited before you arrived at our website.
We use the following Google Analytics Advertising Features:
Remarketing with Google Analytics uses the Google Analytics and/or third-party cookies to serve advertisements to you across the Internet based on your visit to our website.
We use personal information collected through these technologies on our website in order to optimise your online experience; cookies enable our website to work more efficiently with the device you are using to access our website. We also use this information in order to understand and measure your online experience and to make decisions about what products, services and promotions may be of interest to you. We do not use the personal information collected through these technologies for any other purpose, nor do we combine it with any other personal information we collect about you.
You can manage cookies in the settings of your browser. In particular, you can opt-out of Google Analytics Advertising Features through Ad Settings or by installing the Google Analytics Opt-out Browser Add-on (available at https://tools.google.com/dlpage/gaoptout/)
The Fuelcharge mobile app facilitates payment of your fuel at supported fuel sites. To facilitate the provision of fuel and payment, we collect your personal information including identification and verification information such as account information, Fuelcharge usage and device information, location information, transaction information and contact information.
Your payment information (e.g. credit card details) is collected by our online payment processing service provider. This information is not stored on our servers and cannot be read or accessed by us during transit to our online payment processing service provider.
Further information on the way we collect, use, share and protect your personal information when using Fuelcharge is described in the Fuelcharge Privacy Notice available through the Fuelcharge app.
PROTECTION, ACCESS, CORRECTION AND COMPLAINTS
In this section, the term ‘personal information’ includes credit-related personal information.
How do we protect personal information?
We store personal information in a range of paper-based and electronic forms:
(a) Paper Security – where personal information is stored in physical form, we may use a variety of mechanisms to protect the security and integrity of such information which might include:
(b) Computer and Network Security – we adopt a number of security measures to protect information from unauthorised access to our computer systems which include:
(c) Communications Security – transmission of personal information may involve insecure telecommunications lines. Security of this personal information is enhanced by:
Personal information in our possession may be retained in archival storage. Generally, we will destroy personal information after a period of seven (7) years following its collection unless it is required, or may be required, to be kept for a longer period because of the purpose(s) for which it was originally collected.
Notifiable data breaches scheme
In the event of any loss or unauthorised access or disclosure of your personal information that is likely to result in serious harm to you, we will investigate and notify you and the Australian Information Commissioner, in accordance with the Privacy Act.
How can you access to your personal information?
If you want access to your personal information held by us, please put your request in writing and clearly identify the personal information you seek access to. This is important to ensure that your request can be dealt with quickly and cost effectively. All requests for access must be addressed to The Privacy Officer (see contact details below).
Depending on the circumstances, we reserve the right to charge you a reasonable administrative fee. For example, our reasonable administrative costs might include:
If a fee is charged for providing access, you will be advised of the likely cost in advance.
We may not release the personal information where we are not required to do so under the Privacy Act. For example, if the information reveals a formula or the details of a commercially sensitive decision-making process, then, in these instances, we may decide to give you an explanation of the commercially-sensitive decision rather than direct access to the information.
What if your personal information is inaccurate?
We will take reasonable steps to ensure that the personal information we collect, use or disclose is accurate, complete and up to date.
You can request that we correct any personal information that we hold about you, if you believe that it is incorrect. You should contact us if your personal information changes. If we believe it is inappropriate to delete or alter the original information, we will discuss with you alternative ways of correcting the information that satisfies the needs of both parties.
Where a request to correct personal information relates to credit-related information, we will notify the individual of our decision as to whether we agree to correct that information in writing.
Where we do not agree to amend credit-related personal information held about you, we will provide you with reasons for our decision and details of how you may make a complaint about our decision.
How do you make a complaint?
If you wish to make a complaint to us about a possible breach of privacy, please provide full details of your complaint in writing and send it to the Privacy Officer (see contact details below). We will aim to resolve any such complaint (or at least to have responded and updated you on progress) within 30 days of the date of your complaint.
If your complaint specifically concerns credit-related personal information and you believe we have not complied with our obligations under the Privacy Actor, if applicable, the Credit Reporting Code of Conduct, we will acknowledge any complaint within 7 days of receiving it and aim to investigate and resolve complaints within 30 days. If that is not possible, we will seek to agree a longer period with you. We will notify you of the outcome of our investigation in writing, including details of how you make a complaint if you are not satisfied with our decision.
If you are not satisfied with our response, you can also make a formal complaint to the Officer of the Australian Information Commissioner (which is the regulator responsible for privacy in Australia):
Office of the Australian Information Commissioner (OAIC)
Complaints must be made in writing.
Phone: 1300 363 992
Address: Director of Compliance
Office of the Australian Information Commissioner GPO Box 5218, Sydney NSW 2001
How will changes to this policy be notified?
How to contact us?
If you would like more information regarding our approach to privacy or how we handle your personal information you can write to:
The Privacy Officer
Fuelcharge Pty Ltd
PO Box 576 Cannon Hill Qld 4170